1. Comment effectuer une réservation pour contacter une agence au Vietnam
When planning a trip to Vietnam, it’s essential to know how to contact a reliable agency. This process will ensure that your travel experience is smooth and well-organized. In this guide, we will explore not just how to contact an agency, but also the various services they offer, tips for a successful booking, and more.
Understanding the options available to you can significantly enhance your travel experience. Having the right agency can provide insights about local customs, itineraries, and hidden gems not found in typical tourist guides.
Les réservations doivent être envoyées par e-mail à :
- Siège à Hanoï : 87 Hoang Quoc Viet St, arrondissement Cau Giay, Hanoï, Vietnam — Tel : (+84.24) 37568868 / 37152327 E-mail : [email protected]
- Bureau à Ho Chi Minh-Ville : 126 Nguyen Thi Minh Khai , district 1, Ho Chi Minh, Vietnam — Tel : (84.28) 3833 3388
La réservation n’est considérée comme valide que si vous avez reçu une confirmation de Asia Pacific Travel après le paiement de l’acompte.
After you initiate the booking process, ensure that you understand the payment methods accepted, cancellation policies, and the services included in your package. Clear communication with the agency is vital.
In situations where plans change, having a clear understanding of the cancellation policy can save you from unexpected costs. Additionally, knowing your rights as a consumer is critical when dealing with travel agencies.
2. Confirmation
Asia Pacific Travel confirms the reservation via e-mail, detailing the services selected and any specific requirements for participation. Clients should carefully review this confirmation to ensure that it reflects their expectations. If changes are needed, contact the agency immediately to update your reservation. Remember, this confirmation acts as a contract between you and the agency, making it binding.
Understanding the nuances of cancellation fees can also help you plan your trip better. For example, if you need to cancel, consider looking into travel insurance options that can cover costs in such scenarios. Many agencies provide resources for purchasing travel insurance, which can be a worthwhile investment.
3. Annulation et frais d’annulation
- Pour les voyages individuels (FIT) :
- Plus de 31 jours avant le départ : aucun frais
- Entre 30 et 15 jours avant le départ : 50 % du coût total du tour
- Moins de 14 jours, ou « no show » le jour du départ : 100 % du coût total
- Pour les groupes (GIT) :
- Plus de 61 jours avant le départ : 25 % de frais
- Entre 61 et 31 jours avant le départ : 50 % du coût total
- Entre 30 et 15 jours avant le départ : 100 % du coût total
Aucun remboursement ou réduction n’est accordé aux membres du groupe ou FIT qui interrompent le voyage ou changent d’itinéraire pendant le séjour.
4. Acompte
Un acompte de 35 % du prix total du voyage est requis à la confirmation de votre réservation.
Le paiement peut se faire par carte bancaire ou virement vers le compte de Asia Pacific Travel.
5. Paiement
- Virement bancaire :
- Bénéficiaire : Asia Pacific Travel Co., Ltd.
- Adresse : 87 Hoang Quoc Viet St, Cau Giay, Hanoi, Vietnam
- Numéro de compte : 0021.370.748.008 — Banque : Bank for Foreign Trade of Vietnam, succursale Thang Long
- SWIFT / code banque : BFTVVNVX002
- Frais bancaires à la charge du payeur.
- Carte bancaire (Visa/Mastercard) :
- Des frais de 2,5 % sont appliqués. Le client doit remplir un formulaire d’autorisation et envoyer une copie de sa carte + passeport par e-mail. Ensuite, Asia Pacific Travel émettra une confirmation — le contrat devient effectif.
- Si vous ne souhaitez pas transmettre vos données bancaires, une alternative via le système vietnamien sécurisé OnePay est disponible.
- Transfert via Western Union : possible, selon les instructions fournies, frais à la charge du client.
6. Responsabilité
Asia Pacific Travel is dedicated to providing services with the utmost care, acting as an intermediary between clients and service providers such as airlines, hotels, and local guides. They prioritize customer satisfaction and are committed to resolving any issues that may arise during your trip. However, it’s crucial for clients to understand that external factors beyond the agency’s control may affect travel plans. Being aware of these factors can help manage expectations and lead to a more enjoyable experience.
When it comes to deposits, it’s important to keep a record of all transactions and communications. This not only helps with accountability but ensures that both parties are clear about the terms agreed upon. Each deposit serves as a commitment to your travel plans, securing your itinerary and accommodations.
Different payment methods come with their own sets of advantages and disadvantages. For example, using credit cards may provide extra consumer protection, while bank transfers could come with lower fees. It’s advisable to weigh your options based on convenience, cost, and security.
Asia Pacific Travel also emphasizes the importance of thorough planning and research before embarking on any journey. They encourage travelers to ask questions about the itinerary, accommodations, and any included services. This ensures that you are well-informed and can enjoy your travel experience to the fullest.
Moreover, the agency suggests familiarizing yourself with local customs and practices as they can significantly enhance your trip. Not only does this respect the local culture, but it enriches your travel experience, allowing for deeper connections with the people and places you visit.
Finally, always keep an open line of communication with your travel agency. They are your partners in planning and executing your trip, and being proactive can lead to a more tailored experience. Whether it’s making adjustments to your itinerary or seeking recommendations, the agency is there to assist you.
In conclusion, knowing how to properly contact and engage with an agency is crucial when you want to contacter une agence au Vietnam. By following the outlined steps and being proactive, you can turn your travel dreams into reality.